Order Tracking

Excited to receive your one-of-a-kind piece?
We’re just as excited to get it to you!

Use the tracking tool below to check the status of your order. Once your item is shipped, you’ll receive an email with a tracking number and a link to follow its journey right to your doorstep.

🔍 How to Track Your Order

  1. Check your email – Look for a shipping confirmation from us with your tracking details.
  2. Enter your tracking number below to get real-time updates.
  3. Need help? We’re here for you — just reach out.
Enter your code in the field below and press the "TRACK" button.

⏳ Processing Time

Because we specialize in customized, handcrafted, and made-to-order items, please allow a little extra time for us to work our magic. Typical production + delivery times:

  • Standard Products: 5–7 business days
  • Custom/Personalized Items: 7–10 business days
  • AI Art or Terracotta Pieces: May take slightly longer depending on complexity

📦 Haven’t Received Tracking Info Yet?

If it’s been more than a few days and you haven’t received your tracking number, please:

  • Check your spam/promotions folder
  • Verify your email was entered correctly at checkout
  • Contact our support team for an update

💌 Need Help?

We’re happy to assist!
Email us at info@incotta.com or use our Contact Page for any tracking or order-related questions.

Thank You for Shopping with Incotta

We appreciate your support of handcrafted, custom-made creativity. Your patience makes our process possible — and your order unforgettable.