Shipping policy
Shipping Policy
Last Updated: August 2026
At Incotta, every order is made especially for you. Whether you purchase one of our exclusive designs or create personalized artwork using your own photo, custom text, or special requests, each item is produced on demand with exceptional care and attention to detail.
Whenever possible, your order is produced and shipped from the fulfillment facility closest to your delivery address. This helps reduce delivery times while minimizing our environmental impact.
Order Processing & Production
All products are made to order before they are shipped.
- Most orders are produced within 2 to 5 business days.
- If your order includes custom artwork, customer photos, custom text, or personalized design changes, production begins only after you approve your digital design proof.
- Business days exclude weekends and public holidays.
Please note that production time and shipping time are separate estimates.
Estimated Delivery Times
After production is complete, typical shipping transit times are:
| Destination | Typical Transit Time |
|---|---|
| United States | 3 to 7 business days |
| Canada | 3 to 7 business days |
| United Kingdom | 3 to 7 business days |
| Most European Countries | 3 to 7 business days |
| Australia & New Zealand | 5 to 10 business days |
| Other International Destinations | 7 to 14 business days |
Delivery estimates are provided as guidance only and are not guaranteed. Actual delivery times may vary due to customs processing, severe weather, carrier delays, holidays, or other circumstances beyond our control.
Worldwide Shipping
We proudly ship to most countries worldwide. Shipping availability may vary depending on carrier coverage, local regulations, or product availability in your region.
If you're unsure whether we deliver to your location or have any shipping-related questions, please contact us before placing your order. We'll be happy to help.
Free Shipping
We are pleased to offer free standard shipping on all orders. There are no hidden shipping charges. The price displayed at checkout is the price you pay, except where import duties or taxes may apply for certain international destinations.
Shipping Confirmation & Tracking
Once your order has been produced, shipped, and scanned by the carrier, you'll receive a shipping confirmation email containing your tracking number and a link to track your package.
Please allow up to 48 hours after shipment for tracking information to become active.
Customs, Duties & Taxes
Where applicable, taxes such as VAT or GST are included in the product price at checkout for supported regions.
For deliveries to countries where import duties, customs fees, VAT, GST, or other local taxes apply upon import, these charges are determined by the destination country's customs authorities and are the responsibility of the customer unless otherwise stated during checkout.
Incorrect Shipping Address
Please review your shipping address carefully before completing your order.
If you notice an error, contact us immediately. If production has not yet begun, we'll do our best to update your shipping information.
Once production has started or your order has shipped, we are generally unable to change the delivery address.
Multiple Shipments
If your order contains multiple products, they may be produced at different fulfillment facilities and shipped separately. As a result, your items may arrive in multiple packages on different delivery dates.
You won't incur any additional shipping charges if your order is shipped in multiple packages.
Shipping Restrictions
Some products or destinations may have shipping restrictions due to local regulations or carrier limitations. If we're unable to fulfill your order, we'll notify you promptly and issue a full refund.
Lost Packages
If your tracking information hasn't updated for an extended period or you believe your package has been lost in transit, please contact us. We'll investigate the shipment and keep you informed throughout the process.
If a package is confirmed as lost during transit, we'll work with you to arrange an appropriate resolution.
Delivered but Not Received
If your tracking status shows that your package has been delivered but you cannot locate it, we recommend that you:
- Check around your property.
- Ask household members or neighbors.
- Check with your building's reception or management office, if applicable.
- Allow a short period, as some carriers mark packages as delivered shortly before the actual delivery.
If you're still unable to locate your package, please contact us and we'll gladly assist you.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or differs from your approved design due to a manufacturing or printing error, please contact us within 30 days of delivery.
To help us review your request quickly, please include:
- Your order number.
- Clear photos of the product.
- Photos of the packaging, if applicable.
Once reviewed, we'll arrange an appropriate resolution, including a replacement where applicable, at no additional cost to you.
Shipping Delays
While we work hard to deliver every order as quickly as possible, unexpected delays can occasionally occur due to:
- Severe weather conditions.
- Customs inspections.
- Peak holiday seasons.
- Carrier service disruptions.
- Natural disasters or other unforeseen events.
Although we cannot guarantee carrier delivery dates, we'll always do our best to keep you informed if significant delays affect your order.
Need Assistance?
If you have any questions about shipping, delivery, or your order, our support team is always happy to help. Please contact us through our Contact Us page or email us at info@incotta.com.