Shipping policy
Last Updated: September 2026
Order Processing & Delivery
We offer free standard shipping on all orders worldwide.
- Production Time: All items are made to order within 2 to 5 business days.
- Custom Designs: If your order requires design approval, production begins only after you approve the digital proof.
- Business Days: Processing and transit estimates exclude weekends and public holidays.
Estimated Transit Times
After the standard 2 to 5 business day production period, typical transit times are:
| Destination | Typical Transit Time |
|---|---|
| United States | 3 to 7 business days |
| Canada | 3 to 7 business days |
| United Kingdom | 3 to 7 business days |
| Most European Countries | 3 to 7 business days |
| Australia & New Zealand | 5 to 10 business days |
| Other International Destinations | 7 to 14 business days |
Delivery estimates are provided as guidance only. Actual times may vary due to customs processing, carrier delays, or severe weather.
Tracking & Multiple Shipments
- Tracking: You will receive a shipping confirmation email with a tracking link once your package is dispatched. Please allow up to 48 hours for the link to become active.
- Multiple Packages: Orders containing multiple items may ship separately from different facilities on different dates at no additional cost to you.
Customs, Duties & Taxes
Where applicable, VAT or GST is included at checkout. For international deliveries requiring import duties, customs fees, or local taxes upon arrival, these charges are determined by the destination country and are the responsibility of the customer.
Delivery Troubleshooting
- Incorrect Address: Contact us immediately. We cannot change the delivery address once production has started or the order has shipped.
- Lost Packages: If tracking has not updated for an extended period, contact us so we can investigate and arrange an appropriate resolution.
- Delivered but Not Received: Check your property, ask neighbors, or check with your building management. Some carriers mark packages as delivered shortly before actual drop-off. If you still cannot locate it, contact our support team.
Need Assistance?
If you have any questions about your delivery, please reach out via our Contact Us page or email us at info@incotta.com.