FAQs

Welcome to the Incotta FAQ page — your go-to guide for all things related to our unique, customized, and handcrafted creations. Whether you're curious about placing a custom order, wondering how long shipping takes, or need help with an existing purchase, we've got you covered. Scroll through our most commonly asked questions below to get quick answers and helpful insights.

🛍️ Pre-Purchase FAQs

1. Are your products really one-of-a-kind?

Yes! At Incotta, each item is either handcrafted, uniquely designed, or customized per order. No two pieces are exactly alike — that’s what makes them special.

2. Can I request a custom design?

Absolutely. Whether it’s a personalized t-shirt, a custom canvas print, or a specific style of terracotta art, we love creating pieces tailored to your vision. Just contact us and we’ll discuss the details!

3. How do I place a custom order?

You can either use the customization options on product pages (where available) or contact us directly via email or our contact page with your idea.

4. What kind of materials do you use?

We use high-quality, ethically sourced materials across all our product categories — including durable terracotta clay, premium cotton, vibrant fade-resistant inks, and sustainable packaging where possible.

5. How do I know what size to order (for clothing)?

Size charts are available on each fashion product page. If you're between sizes or need help choosing, feel free to contact us before placing your order.

🚚 Shipping & Delivery FAQs

6. How long will it take to receive my order?

Production times vary depending on the item:

  • Standard items: 5–7 business days
  • Custom/personalized pieces: 7–10 business days
  • Specialty pieces (like terracotta or AI art): May take longer
    Shipping times vary by destination and carrier.

7. Do you offer international shipping?

Yes, we ship worldwide! Shipping fees and delivery times depend on your location and will be calculated at checkout.

8. Will I get tracking information?

Yes. Once your order ships, you'll receive an email with tracking details so you can follow its journey.

🔄 Returns, Refunds & Order Issues

9. Can I return or exchange my item?

Due to the personalized and unique nature of our products, we generally don’t accept returns. However, if your item arrives damaged, defective, or incorrect, we’ll happily send a replacement or issue a refund.

10. What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery with a photo of the item and your order number. We’ll make it right as quickly as possible.

🖼️ AI & Art-Related FAQs

11. What is AI-generated art, and how is it made?

Our AI art is created using advanced generative tools and is curated or refined by our artists to ensure each piece meets our creative standards. Many can be customized to match your style or theme.

12. Will I own the rights to the AI art I purchase?

Yes, you own the physical or digital artwork you purchase for personal use. However, commercial use or resale of the image may require a separate license — feel free to ask us!

💌 Need More Help?

Still have questions? Reach out to us at info@incotta.com

We're happy to help!