Refund Policy

At Incotta, every piece is crafted or curated with care — from custom wall decor and personalized apparel to one-of-a-kind terracotta and AI-generated art. Because many of our products are made-to-order, custom, or uniquely created, we ask for your understanding when it comes to refunds and returns.

📦 Return & Refund Eligibility

Due to the nature of our products, we do not accept returns or offer refunds on the following:

• Custom or personalized items (e.g., names, photos, or custom text)
• One-of-a-kind or made-to-order pieces
• Digital downloads or AI-generated artwork
• Sale or clearance items

However, we want you to love your purchase. If your order arrives damaged, defective, or incorrect, we’re happy to make it right!

✅ What We Will Accept

We offer replacements or refunds in the following cases:

• The item arrived broken or damaged in transit
• You received the wrong item or design
• There is a printing or production error on our end

Please contact us within 7 days of delivery with:

• A clear photo of the item and packaging
• Your order number and a brief description of the issue

💡 Our Promise

We aim to make every shopping experience personal and positive. While we don’t accept returns on custom pieces, we’re here to help resolve any problems with quality, production, or shipping.

Questions? Reach out to us anytime at info@incotta.com — we're always happy to help.