Terms of Service
1. Overview
Incotta provides custom-made, made-to-order, and handcrafted items including artwork, apparel, terracotta decor, and more. Each product is crafted with care based on customer requests or individual design concepts. As such, certain policies around returns, cancellations, and modifications may differ from standard retail practices.
2. Eligibility
By using our site, you confirm that you are at least 18 years of age or have the consent of a parent or guardian. You must also provide accurate information for all purchases and inquiries.
3. Custom Orders & Approval Process
For custom or personalized orders, a design preview will be shared with you before production begins. It is your responsibility to review and approve the sample. Once approval is given, production will start and no further changes can be made.
4. Pricing & Payment
All prices are listed in INR and may be subject to change without prior notice. We accept major payment methods through secure checkout. Orders are processed only after payment is confirmed.
5. Shipping
Shipping timelines vary depending on product type. Made-to-order and customized items typically require additional time for production (3–10 business days). Delivery time is in addition to production time and varies by location.
6. Returns & Refunds
Due to the customized nature of most products, we do not accept returns unless the item is damaged, defective, or incorrect. Please refer to our Shipping & Return Policy for more details.
7. Cancellations
Orders can be canceled only before the design process or production begins. Once an item has entered the production stage, cancellations are no longer possible.
8. Intellectual Property
All content on this website including images, text, product designs, and artwork are the intellectual property of Incotta or its licensed partners. Unauthorized use or reproduction is strictly prohibited.
9. User-Submitted Content
By submitting files or content for customization, you confirm that you own or have permission to use those materials. Incotta is not liable for any copyright infringement resulting from customer-provided content.
10. Limitation of Liability
Incotta shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our site, services, or products. Our liability is limited to the amount paid for the product in question.
11. Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page, and continued use of the site after such changes constitutes acceptance of the new terms.
12. Contact Us
If you have any questions about these terms, please contact us at:
📧 info@incotta.com
💬 WhatsApp: +91 9903160085